Shipping policy

SHIPPING POLICY
American Seasonal Home
HOW OUR SERVICE WORKS
When you purchase items from a US retailer using your personal American Seasonal Home shipping address, your parcels will be received at our US facility. Our team will then carefully consolidate all of your items into one secure parcel and arrange international shipping to our UK address. Once everything has arrived in the UK we will then dispatch your items directly to your UK door via Royal Mail Tracked.
PROCESSING TIME
Please allow up to 5 working days from the date your items are received at our US facility for your parcel to be consolidated and dispatched to the UK. We will always aim to process your order as quickly as possible.
INTERNATIONAL TRANSIT TIME
Once your parcel has been dispatched from our US facility, please allow 7 to 10 working days for delivery to our UK address. Please note that international shipping times can vary and are sometimes outside of our control. Factors that may cause delays include:
Busy customs periods
Adverse weather conditions
Carrier delays
Public holidays in the US or UK
We always work hard behind the scenes to ensure your items reach you as quickly as possible. If there are any significant delays we will keep you informed.
CUSTOMS AND DUTIES
All applicable customs duties and import fees are included within your forwarding fees paid on our website. There is nothing further to pay on arrival unless your items fall outside of our standard size and weight guidelines.
UK DELIVERY
Once your items have arrived in the UK you will receive a dispatch email containing your Royal Mail tracking number. All parcels are sent via Royal Mail Tracked so you can follow your parcel every step of the way to your door. Royal Mail Tracked delivery within the UK typically takes 1 to 2 working days once dispatched.
TRACKING YOUR ORDER
You will receive a tracking number by email as soon as your parcel has been dispatched from our UK address. You can track your parcel using the Royal Mail website or via the Shop app on your phone.
ITEMS OUTSIDE STANDARD SIZE AND WEIGHT
Individual items must weigh no more than 1kg and be no taller than 10 inches. If your items exceed these limits please contact us before placing your order so we can provide a custom shipping quote. Any oversized or overweight items that arrive without prior agreement may be subject to an additional shipping charge.
DELAYS AND CIRCUMSTANCES OUTSIDE OUR CONTROL
Whilst we always do our very best to get your items to you as quickly as possible, please be aware that international shipping involves multiple carriers and customs processes that are sometimes outside of our control. We appreciate your patience and understanding and will always communicate with you if there are any issues affecting your order.
American Seasonal Home is a parcel forwarding and logistics service only. We are not a retailer or purchasing agent. All purchases are made independently by the customer directly with US retailers.