FAQs
FREQUENTLY ASKED QUESTIONS
HOW DOES THIS WORK?
We are purely a shipping agent and only take payment for shipping costs. Shop anywhere you want in the USA using your personal American address received when you register. Come back to our website, select the correct value band, add the correct quantity and checkout. In the comments section at checkout please list exactly what you bought. For example:
EOS Cashmere Lotion x2
EOS Fresh and Cosy Lotion x1
That is it — we take care of the rest!
WHAT NAME MUST I USE AT THE US RETAILER?
The name you use at the US retailer must exactly match the name on your American Seasonal Home account. This is how we match your parcels when they arrive. If the names do not match we will be unable to process your order. Please do not use a nickname or alternative name.
WHEN DO I PAY FOR SHIPPING?
Please pay for your shipping on the same day that you place your orders with US retailers. Some retailers such as Target ship overnight so it is important that your shipping payment is made straight away. If you are shopping at multiple stores please make sure all orders are placed on the same day and pay for everything in one single checkout on our website. Once you have checked out you cannot add more items to the same order — any additional items will need to be placed as a brand new order.
CAN I SHOP AT MORE THAN ONE STORE?
Yes! Shop at as many US stores as you like. Simply add up the total number of items across all stores and select the correct quantity at checkout. In the comments section list what you bought from each store separately. For example:
Target — [list items]
Walmart — [list items]
Victoria’s Secret — [list items]
This helps us consolidate your boxes correctly when everything arrives.
CAN I BUY ANYTHING FROM THE USA?
Almost anything! Here is a quick guide:
NOT ACCEPTED:
Aerosols — completely banned
Food or drink of any kind
ACCEPTED:
Sealed health supplements such as Lemme Gummies
Liquids under 1kg or 1,000ml per item
NEEDS A CUSTOM QUOTE:
Items over 5kg or 5,000ml
Items taller than 15 inches
Items valued over $80
For custom quotes please use the Contact button before ordering. We will add a personalised listing to our Custom Quotes collection for you to purchase directly.
HOW LONG DOES SHIPPING TAKE?
STAGE 1 — Retailer to our US address
Your retailer provides tracking for this leg.
STAGE 2 — Our US address to our UK address
Please allow 7 to 10 working days. This leg cannot be tracked as items are consolidated. Please wait the full 7 to 10 working days before contacting us.
STAGE 3 — Our UK address to your door
Once dispatched you will receive a Royal Mail tracking number by email.
WHAT HAPPENS IF MY ITEMS ARE DAMAGED OR LOST?
US RETAILER TO OUR US ADDRESS
Your responsibility. Track your order and contact the retailer directly if there are any issues.
ITEMS ARRIVING DAMAGED AT OUR US FACILITY
We will contact you with photographs. Simply obtain a returns label from the retailer and send it to us — we handle everything else free of charge.
OUR US ADDRESS TO YOUR DOOR
You are fully covered by us for both the international transit and Royal Mail delivery legs.
WHAT IF I CHANGE MY MIND?
Change of mind returns are entirely your own responsibility and cost. You must arrange and fund your own return shipping back to our US address. International returns can be very costly so we strongly advise only ordering items you genuinely want or plan to resell in the UK.
STILL HAVE A QUESTION?
Use the Contact button at the top of the page — we are always happy to help!
American Seasonal Home — Your trusted US to UK shipping service 🇺🇸🇬🇧