Refund policy

REFUND & RETURNS POLICY
American Seasonal Home
DELIVERIES TO OUR US ADDRESS
When you place an order with a US retailer using your personal US shipping address, it is your responsibility to track your parcel and ensure it is successfully delivered to our US facility. If your tracking shows your parcel is not moving, delayed, or has not been delivered, you must contact the retailer directly to resolve this and request a replacement or refund. We are unable to intervene in disputes between you and the retailer.
DAMAGED ITEMS
When your parcel arrives at our US facility our team will open and inspect every box for damage. If any items are found to be damaged we will contact you immediately with full details and photographs. If your item arrives damaged at our US facility or is damaged during transit from the USA to the UK, we will arrange the return shipment back to the US retailer on your behalf completely free of charge. All we ask is that you cooperate with us by contacting the retailer to obtain a returns label and supply it to us within 7 working days of being notified. Once we have that label we will take care of everything else for you.
ITEMS LOST OR DAMAGED IN TRANSIT FROM USA TO UK
All items travelling from our US facility to the UK are covered for loss and damage during international transit. If your items are lost or damaged during this journey please contact us immediately and we will resolve this for you.
ROYAL MAIL DELIVERY TO YOUR DOOR
Once your parcel has been dispatched from us via Royal Mail it is covered under Royal Mail’s standard compensation scheme. If your parcel is lost or damaged during Royal Mail delivery please contact us within 48 hours of the expected delivery date and we will raise a claim with Royal Mail on your behalf.
CHANGE OF MIND RETURNS
If you have simply changed your mind about an item after it has been shipped, this is entirely your own responsibility to arrange and fund. We accept no responsibility for change of mind returns and our forwarding fees are non-refundable once shipping has been arranged. International return shipping can be very costly so we strongly recommend only ordering items you genuinely want. If you need guidance on arranging your own return shipping we are happy to point you in the right direction — just reach out to us.
OUR FORWARDING FEES
Our forwarding service fees are non-refundable once your items have been received at our US facility and shipping has been arranged. This is because costs are incurred on your behalf from the moment your items arrive with us.
American Seasonal Home is a parcel forwarding and logistics service only. We are not a retailer or purchasing agent. All purchases are made independently by the customer directly with US retailers.