Refund policy

REFUND & RETURNS POLICY
American Seasonal Home
DELIVERIES TO OUR US ADDRESS
When you place an order with a US retailer using your personal US shipping address, it is your responsibility to track your parcel and ensure it is successfully delivered to our US facility. If your tracking shows your parcel is not moving, delayed, or has not been delivered, you must contact the retailer directly to resolve this and request a replacement or refund. We are unable to intervene in disputes between you and the retailer.
DAMAGED ITEMS
When your parcel arrives at our US facility our team will open and inspect every box for damage. If any items are found to be damaged we will contact you immediately with full details and photographs. If your item arrives damaged at our US facility or is damaged during transit from the USA to the UK, we will arrange the return shipment back to the US retailer on your behalf completely free of charge. All we ask is that you cooperate with us by contacting the retailer to obtain a returns label and supply it to us within 7 working days of being notified. Once we have that label we will take care of everything else for you.
ITEMS LOST OR DAMAGED IN TRANSIT FROM USA TO UK
All items travelling from our US facility to the UK are covered for loss and damage during international transit. If your items are lost or damaged during this journey we will contact you. 
ROYAL MAIL DELIVERY TO YOUR DOOR
Once your parcel has been dispatched from us via Royal Mail it is covered under Royal Mail’s standard compensation scheme. If your parcel is lost or damaged during Royal Mail delivery please contact us within 48 hours of the expected delivery date and we will raise a claim with Royal Mail on your behalf.
CHANGE OF MIND RETURNS
If you have simply changed your mind about an item after it has been shipped, this is entirely your own responsibility to arrange and fund. We accept no responsibility for change of mind returns and our forwarding fees are non-refundable once shipping has been arranged. International return shipping can be very costly so we strongly recommend only ordering items you genuinely want. If you need guidance on arranging your own return shipping we are happy to point you in the right direction — just reach out to us.
OUR FORWARDING FEES
Our forwarding service fees are non-refundable once your items have been received at our US facility and shipping has been arranged. This is because costs are incurred on your behalf from the moment your items arrive with us.
American Seasonal Home is a parcel forwarding and logistics service only. We are not a retailer or purchasing agent. All purchases are made independently by the customer directly with US retailers.

 

Refund & Returns Policy when items are with the customer in the UK and they change their mind:

At American Seasonal Home, we offer a USA to UK parcel forwarding service. Depending on how your order was placed, the returns process differs.

If You Purchased Directly from a USA Retailer

If you placed your order directly with a USA retailer and simply used our parcel forwarding service, any return or refund must be arranged in accordance with that retailer’s returns policy.

You have two options:

Option 1 – Return Directly to the Retailer

If the retailer provides you with a return label or return address, you may send your item directly from the UK to the retailer in the USA using a fully tracked postal service. We recommend Royal Mail International Tracked.

Option 2 – Return via Our USA Forwarding Address

Alternatively, you may return your item to our USA forwarding address using a tracked postal service.

Returns Address

Amy Regan
111 East 25th Street
Wilmington
Delaware 19802
USA

Once your tracking confirms delivery, please contact us with your order number and tracking details.

If the retailer requires the return to be posted from within the USA, you must provide a prepaid return label. Our USA shipping partner will attach the label and dispatch your parcel to the retailer.

If You Purchased Through American Seasonal Home

If you purchased products directly from our website, you may return your order within the applicable cancellation period under UK consumer law.

Returns must be sent using a fully tracked postal service to our USA returns address above unless we advise otherwise.

Once your return has been delivered, please contact us with your tracking information.

If the original retailer requires the item to be returned using a specific prepaid label, we will arrange for our USA shipping partner to attach the label and send it back to the retailer.

Return Costs

Unless your item is faulty, damaged or incorrect, you are responsible for all return shipping costs from the UK to the USA.

We strongly recommend using a tracked service, as we cannot accept responsibility for items that are lost or damaged during transit.

Refunds

Where you purchased directly from a USA retailer, any refund will be issued by that retailer in accordance with their returns policy.

Where you purchased through American Seasonal Home, any eligible refund will be processed once the returned item has been received and, where applicable, accepted by the original retailer.

Original USA to UK shipping charges, parcel forwarding fees and service charges are non-refundable once the shipping service has been completed.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact us within 48 hours of delivery with photographs of the item, its packaging and your order number so we can assist you as quickly as possible.